Our Promise
Limited Lifetime Warranty
Poggenpoel Diamond Jewellers warrants each piece against manufacturing defects in materials and workmanship for as long as the original purchaser owns it. If you believe your jewellery has a manufacturing defect, return it to us for inspection. If we confirm the defect, we will repair the piece at no cost. Where repair isn't possible, we may, at our discretion, replace the item with one of similar design and value or issue store credit. If our inspection finds the damage was not caused by a manufacturing defect, we'll notify you and quote for repair at your cost before any work is done.
Not Covered
- Lost, chipped, cracked, or damaged diamonds and gemstones.
- Damage from misuse, abuse, accidents, or normal wear and tear.
- Damage from exposure to chemicals, extreme temperatures, or other environmental factors.
- Loss, theft, or unexplained disappearance.
- Damage resulting from failure to maintain the piece per our care instructions.
- Natural variation in diamonds, gemstones, and precious metals — these are not defects.
Complimentary Services
Cleaning, Inspection & Prong Tightening
Free for as long as you own your Poggenpoel piece. We recommend having jewellery inspected every six months, or immediately after any knock or trauma, to catch stone-loss risk early.
One-Time Ring Resizing
Free resizing up to two sizes, up or down, within 12 months of purchase, where the design allows it. Excluded: eternity bands, tension-set rings, and rings in alternative metals (tungsten carbide, stainless steel) or any design that cannot be safely resized.
Conditions
- This warranty and complimentary services apply only to the original purchaser and are non-transferable.
- Proof of purchase is required for all claims.
- Any repair, resizing, or alteration carried out by someone other than Poggenpoel Diamond Jewellers voids this warranty.
- Poggenpoel Diamond Jewellers has sole discretion to determine coverage, cause of damage, and eligibility for any claim.
- We reserve the right to update these terms; the version in force at the time of your claim applies.
- Courier/shipping costs to return jewellery to us are the customer's responsibility.
Questions about a claim, or ready to send a piece in for inspection?
Contact Us
Solitaire
Halo
Accent stones
Three stone
Floral
Vintage
Bezel
Hidden halo
